528i's Privacy Policy

528i operates a safe and reliable online gaming platform for players in Bangladesh. We believe that each user's personal information is a valuable asset. That is why we manage information with the highest standards of security and transparency.

The purpose of this privacy policy is to fully inform you about what types of information 528i collects, why it is collected, how it is used, and when or with whom it may be shared. This policy protects your rights and keeps you informed of our responsibilities.

Our services are intended only for individuals aged 21 or older. We do not knowingly collect or process the information of minors.

528i may collect the following information from users in various situations:

2.1 Registration and Account Information

When you open an account on our platform, we collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Residential address
• Password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

During account verification or before a withdrawal, we may request the following documents to confirm your identity:

• National ID card (NID) or passport copy
• Driving licence or other government-issued ID
• Proof of address (utility bill or bank statement)

2.3 Financial Information

When processing transactions, we handle the necessary financial information. We process payments via bKash, Nagad, Rocket, and bank transfer. Full card numbers or complete bank account details are not stored on our servers.

2.4 Technical and Usage Information

When you use our website, certain technical information may be collected automatically:

• IP address and browser type
• Operating system and device model
• Date and time of website access
• Page visits, clicks, and navigation patterns
• Information collected from cookies and similar tracking technologies

528i does not collect information without purpose. Each piece of information has a specific, legitimate reason:

3.1 Service Delivery and Operation

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, free bets, and promotional offers
• To provide VIP programme benefits
• To store game history and betting records

3.2 Security and Fraud Prevention

• To verify the legitimacy of accounts
• To prevent money laundering
• To detect fraud and unauthorised access
• To implement responsible gaming guidelines

3.3 Communication and Support

• To respond to your questions and complaints
• To send important notifications related to your account
• To provide transaction confirmations and receipts
• To inform you about updates, changes, and new offers (where you have given consent)

3.4 Service Improvement

• To test and improve website functionality
• To analyse user experience
• To plan the introduction of new games and features

528i never sells your personal information to third parties. However, in certain situations it may be necessary to share information with some third parties:

4.1 Service Provider Partners

Our payment processors (bKash, Nagad, Rocket, and banks), technology providers, and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt) may access the minimum information necessary to provide their services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

If we receive a legal order, court directive, or valid request from a government authority, we may be required to disclose information in compliance with applicable law.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. If any such change occurs, we will notify you in advance.

To ensure the protection of your information, 528i has adopted multiple technical and organisational measures:

• SSL Encryption: All data transmission on our website is encrypted using SSL/TLS technology.
• Encrypted Storage: Sensitive information (passwords, financial data) is stored in encrypted form in the database.
• Access Control: Only authorised staff may access your information, and only for legitimate reasons.
• Firewall and Security Monitoring: Continuous monitoring is in place at the server level to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular third-party security audits.
• Two-Factor Authentication: An additional verification option is provided for login and financial transactions.

However, no method on the internet is 100% secure. If you notice any suspicious activity, please notify our support team immediately.

528i uses cookies to operate the website properly and to improve the user experience. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and run the platform's core functions.
• Functional Cookies: Used to remember your preferences (language, game settings).
• Analytics Cookies: Help analyse website usage patterns and improve our services.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may cause some website features to not work correctly.

528i retains your information only for as long as necessary. Information is kept according to the following policy:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Financial Transaction Records: Transaction information is retained for the long term in compliance with financial regulatory rules.
• Support Communications: Support tickets and communication records are kept to ensure service quality.

Once the necessary period has passed, we delete or anonymise the information using secure methods.

As a 528i user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide it to you within a reasonable time.

8.2 Right to Rectification

If any information in your account is incorrect, you may request that it be corrected. Information can be updated by logging into your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or ongoing transactions.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be limited or stopped.

8.5 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. However, it is not possible to stop urgent notifications related to transactions or your account.

To exercise these rights, please contact our support team.

528i's services are intended only for adults aged 21 or older. We do not knowingly collect personal information from any minor.

If a parent or legal guardian believes that their underage child has provided information on our platform, please contact our support team immediately. We will take prompt steps to delete that information and close the relevant account.

Our platform may have integrations with game providers or payment processors. These third-party services have their own privacy policies, and responsibility for information collected through their own technologies lies with them. 528i is not responsible for the data collection and use practices of these third parties.

This privacy policy may change from time to time due to business needs, technological changes, or legal requirements. If any significant change is made, we will:

• Post a clear notice on the website
• Send a notification to your registered email
• State the date of the change at the top of the page

Continuing to use 528i after a change has been made will be considered acceptance of the new policy. If you object to any change, please contact us or you may close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team: